FINLOG Help Center

1. Account Registration & Sign-In Guidance

How do I create or sign in to my FINLOG account?

FINLOG uses Clerk to provide secure, modern identity authentication. On the launch screen, select your preferred sign-in method:

• Apple Sign In: Recommended for iOS users. Tap "Continue with Apple" to authenticate using Face ID or Touch ID. You can choose to share or hide your email address.
• Google Sign In: Tap "Continue with Google" to authenticate via your Google Account in a secure system browser sheet.
• Email & Password: Enter your email and choose a strong password. You will receive an email verification code to confirm ownership.

I forgot my password. How can I reset it?

On the Sign-In screen, tap "Forgot Password?" underneath the password field. Enter your registered email address to receive an instant password reset link sent by Clerk.

Can I use FINLOG without an internet connection?

Yes! Once you have completed your initial sign-in, your authenticated session token is securely cached in your device's hardware keychain. You can add expenses, allocate spaces, and view charts completely offline.

2. Money Spaces & Financial Record Management

What are Money Spaces and how do they work?

Money Spaces (or Stacks) are isolated sub-ledgers within your active currency partition. They allow you to mentally and mathematically separate your capital (e.g. "Main Stack" for daily operational spending, "Emergency Reserve" for rainy day funds, and "Business" for hustle cash).

How do I transfer money between spaces?

1. Open the Spaces tab on the bottom navigation bar.
2. Select the origin space you wish to transfer funds from.
3. Tap "Transfer to Space".
4. Select the destination space, enter the amount, and confirm.

Transfers are executed atomically: the source space is debited and the target space is credited with net-zero variance on your total net worth.

Why does FINLOG use integer arithmetic instead of decimals?

Computer floating-point numbers often produce rounding bugs (e.g. 0.1 + 0.2 = 0.30000000000000004). FINLOG stores all financial amounts in minor-unit integers (pesewas in Ghana, cents in the US) to guarantee 100% mathematical accuracy.

3. Statement Import & Troubleshooting (MoMo & Telecel)

How do I import an MTN Mobile Money PDF statement?

1. Request a transaction statement from the MTN MoMo app or dial *170# to have a PDF sent to your email.
2. Save the PDF to your iPhone's Files app.
3. In FINLOG, navigate to More ➔ Import Statement.
4. Select your PDF file. If the statement is password-protected by MTN, enter your Date of Birth or secret PIN in the secure prompt.
5. Tap "✨ Smart Categorize" to preview categories, then tap "Commit Import" to save to your ledger.

Troubleshooting: Why did my statement import 0 transactions?

• Incorrect Password: If the PDF is encrypted, ensure you entered the exact password issued by MTN (often DDMMYYYY or your 4-digit PIN).
• Scanned Document / Image PDF: FINLOG's native parser extracts digital text streams directly from official statements. Scanned paper photos or screenshots cannot be parsed.
• Duplicate Prevention: If you have already imported these transactions previously, FINLOG's duplicate prevention engine will skip them to prevent inflating your balance.

4. FINAI Assistant Troubleshooting

Why did I receive an "AI Quota Reached" message?

To protect infrastructure availability and ensure equitable access, FINLOG Core includes a generous free allowance of 5 requests per minute and 25 requests per UTC day. Your quota resets automatically at 00:00 UTC every day.

Why does FINAI only answer in one currency?

FINAI is strictly bound to your currently active ledger (e.g. GHS). To ask questions about a different currency (e.g. USD or EUR), switch your active currency partition in Settings ➔ Region & Currency first.

5. Encrypted Cloud Backup & Device Recovery

How do I restore my records on a new phone?

1. Ensure you had enabled Cloud Backup on your previous phone (under Settings ➔ Privacy & Vault).
2. Install FINLOG on your new phone and sign in with the same Clerk account.
3. FINLOG will detect your existing encrypted cloud vault envelope and prompt you to restore.
4. Tap "Restore Vault". Your records will be decrypted client-side and hydrated into your local storage.

6. Two-Tier Account Deletion & Data Privacy

How do I delete my account or wipe my financial data?

Navigate to Settings ➔ Account ➔ Delete Account. You have two options:

• Option A (Keep Data on Device): Deletes your cloud profile and AI quota records from our servers while leaving your encrypted local records on your phone for private offline access.
• Option B (Permanently Wipe Everything): Atomically wipes your online identity, cloud backups, and executes a cryptographic wipe of all local encryption keys and data partitions.

7. Contact FINLOG Support

Can't find what you're looking for? Reach out directly to our engineering and support team: